Everything Tripaay does
From the first WhatsApp message a customer sends, to the loyalty points they redeem on their fourth trip — Tripaay is the system that connects the dots. Every feature is built for how you actually work, not how a Western SaaS imagines you should.
Customer communication
WhatsApp is how Indian travel happens. Tripaay treats it as a first-class channel, not an afterthought.
Booking confirmations, invoices and payment reminders go out on WhatsApp automatically the moment something happens in your dashboard. Templates are Meta-approved, agency-branded, and trigger from the right action.
Your customers sign in with a one-tap WhatsApp link — no passwords. They see their proposal, track booking status, view invoices, and check their loyalty wallet. All in your agency's colors.
Day-by-day itineraries with your logo, colors, and local photos. Edit inline, share a live link with the customer, or download as a PDF for walk-ins. Built-in templates for the trips Indians actually book.
AI that actually helps
The AI is not chat. It is wired into the workflow at the exact moments where you currently waste 20 minutes per lead.
Paste a customer WhatsApp message. AI extracts name, dates, party size, budget, and destination, drops them into the lead form. Click "Draft itinerary" and AI generates a 12-day Char Dham plan in under 30 seconds — ready to edit.
Every lead gets a HOT / WARM / COLD badge based on stage, recency, party size, budget and source. One click drafts a WhatsApp-ready follow-up message — personalized to the lead and tuned to your sending style.
Money, taxes, margins
GST, TCS, GSTR-1, multi-currency, supplier costs, margins — the financial stack Indian agencies actually need.
Auto-split interstate vs intrastate based on customer GSTIN. Service code SAC 9985 baked in. FY-prefixed invoice numbering (FY-2026-0001). PDF download styled like your agency.
One-click CSV export of every GST invoice issued in a calendar month. Hand it to your CA. Saves the 4 hours your accountant currently spends on this.
Quote a Bali trip in USD, a Dubai trip in AED, a Europe trip in EUR. When you create an invoice, FX rate is locked at conversion. INR for domestic stays simple.
Track every hotel, transporter, guide, flight desk you book through. Log costs against each booking. See sell-price vs cost vs margin in one number per trip.
Loyalty & growth
A travel agency lives on repeat customers and referrals. Tripaay makes both automatic.
Customers automatically earn points (you set the %) on every paid invoice. Points sit in a wallet against your agency. They redeem on next booking. Optional monthly expiry to drive urgency.
Every client gets a unique 8-character code. Friend signs up using the code → friend pays first invoice → original customer earns a referral bonus in their wallet. One-tap WhatsApp share.
Operations
Teams, suppliers, travelers, audit logs, multi-tenant from day one.
Owner, Admin, Agent, Accountant, Viewer — each role sees exactly what it should. Invite via email; the invitee accepts in 30 seconds. Every important action goes into an audit log.
Capture every traveler on a booking: name, age, gender, ID type (Aadhaar / passport / PAN / Voter / DL), nationality, contact. Mark one as lead pax. Useful for visa runs, hotel forms, charter manifests.
Confirmed → In Progress → Completed → Cancelled with timestamps. Advance and balance tracked separately, both reflected in customer portal. Currency from the proposal carries through automatically.
Daily KPI cards: billed, collected, outstanding, win rate, hot leads, open proposals. Pipeline funnel + lead-source breakdown. Top destinations. Per-month revenue trend. Onboarding checklist for new agencies.
Deep dive
From AiSensy to Meta to your customer's phone — the full delivery path, explained in plain English.
Set up your agency in five minutes. Capture your first lead, send your first proposal, raise your first GST invoice — all on the trial.