WhatsApp automation
When you confirm a booking, raise an invoice, or chase a payment in Tripaay, a WhatsApp message goes out to your customer in seconds — branded with your agency name, written in plain English, sent through the official WhatsApp Business API.
Three automations, day one
When you create a booking from an accepted proposal
The instant you generate a GST invoice from a booking
One click from the unpaid invoice page, whenever you choose
How it works under the hood
No bots, no unofficial relay services, no "we'll figure it out later." Tripaay uses the same WhatsApp Business API that Swiggy, Zomato and Razorpay rely on.
Mark a proposal accepted and create a booking, or hit "Generate invoice" — any moment that normally requires you to type a WhatsApp message to your customer.
A server-side action picks the template that matches the event (booking, invoice, reminder), substitutes the right variables (customer name, invoice number, amount), and submits the send.
Tripaay sends through AiSensy, an official WhatsApp Business Solution Provider. AiSensy hands the message to Meta's Cloud API; Meta delivers it to the customer's phone via the WhatsApp network.
The message arrives on the customer's WhatsApp inbox from your agency's verified business number — green tick verified, your display name shown, your branding throughout.
If the customer replies, the message lands in your AiSensy live chat. You (or your team) reply directly, and the conversation log is attached to the original lead for full context.
Approved & compliant
Personal WhatsApp accounts get banned for bulk-sending. The WhatsApp Business API does not — because every template is reviewed by Meta and every send is rate-limited at the platform level.
Every message Tripaay sends uses a template Meta has reviewed and approved. No improvising, no spam triggers.
Booking confirmations, invoices and reminders are transactional — they don't count against marketing quotas and don't need opt-in.
When a customer replies to a Tripaay message, the conversation goes to your AiSensy inbox — you stay in control of the relationship.
Coming soon
When a customer messages your WhatsApp Business number, Tripaay captures the enquiry as a new lead with the message body, sender name and phone. Your AI extracts the trip details. You reply from the dashboard or your phone.
Available on PRO. Reach out for early access.
Sign up, verify your WhatsApp Business number through Tripaay's setup wizard, and start sending automated messages today.